A daughter is quietly touring communities for her mother. A reluctant resident is calling for herself. Call Mirror rings your community as those exact callers and scores whether your team reassures, informs, and books the visit.
Transparent by design. Your team always knows evaluation calls happen. This is the honest alternative to covert mystery shopping, never a trap.
The touring daughter is comparing communities on warmth and honesty. A reluctant caller needs dignity and patience. A cost question can end a call that should have become a tour. Most of those calls are never reviewed, so the missed move-ins stay invisible.
Every caller in the community library, each a fully realized persona with a backstory and a hidden checklist that tests something specific about how your team handles the phone. This is the complete lineup you can cast, all included with your evaluation:
The full community lineup · 12 callers, all included
The same rubric on every call. The dimensions that decide an assisted-living call:
Did the caller feel respected and cared for?
Was a scared or reluctant caller put at ease?
When cost led, did the team reframe to care and keep the call alive?
Was there a clear, warm push to set a visit?
Did anyone capture details so a missed inquiry becomes a callback?
Were care levels and expectations handled truthfully?
Pick the community personas you want tested, or grab a curated lineup, and tell us the number to call. Two minutes, start to finish.
Our AI callers work through the real questions and objections community prospects raise, unscripted, spaced minutes apart. Every call is recorded and you watch each one complete live in your portal.
Each call is scored the moment it ends. When the last one finishes, your report is ready the same day: grades, recordings, findings, and coaching your team can use that week.
Yes, every persona is built on real family and resident scenarios, from quiet touring to memory care, and scored on an assisted-living-specific rubric that weights warmth and dignity.
Yes. Call Mirror is transparent by design, the honest alternative to covert mystery shopping. Your team always knows evaluation calls happen, and if a staff member directly asks whether the caller is automated, the caller answers honestly and continues.
Each call is scored the moment it ends. Your full report, recordings included, is typically ready the same day the last call completes, and you can watch progress live in your portal.
Consent is handled through your service agreement, which authorizes evaluation and recording of calls to your own locations. Where recording is not appropriate, we can run transcript-only evaluations.
Cast your callers, and your scored report with recordings and coaching is ready the same day. Start to finish.
Start your evaluation