A new patient needs an exam, a parent's child failed a screening, and someone is confused about their vision benefits. Call Mirror rings your practice as those exact callers, scores how each call is handled, and shows you where exams and eyewear sales slip away.
Transparent by design. Your team always knows evaluation calls happen. This is the honest alternative to covert mystery shopping, never a trap.
The VSP caller wants her benefits explained, not a 'just come in.' The contacts shopper is one click from buying online. The red-eye caller needs to be triaged today. Most practices never hear how those calls really go, so the coaching stays guesswork.
Every caller in the eye care practice library, each a fully realized persona with a backstory and a hidden checklist that tests something specific about how your team handles the phone. This is the complete lineup you can cast, all included with your evaluation:
The full eye care practice lineup · 12 callers, all included
The same rubric on every call. The dimensions that decide an eye care call:
Was a new caller welcomed and moved toward a booked exam?
Were vision benefits explained in plain language?
Was a red eye or urgent issue recognized and handled fast?
Did the team give a reason to buy glasses and contacts from you?
Was there a clear offer to get them on the schedule?
Did anyone capture details so an at-risk patient stays on the books?
Pick the eye care practice personas you want tested, or grab a curated lineup, and tell us the number to call. Two minutes, start to finish.
Our AI callers work through the real questions and objections eye care practice prospects raise, unscripted, spaced minutes apart. Every call is recorded and you watch each one complete live in your portal.
Each call is scored the moment it ends. When the last one finishes, your report is ready the same day: grades, recordings, findings, and coaching your team can use that week.
Every persona is built on real eye-care scenarios, from new exams and vision-benefit questions to red eyes, dry eye, and diabetic exams, and scored on an optometry-specific rubric.
Yes. Call Mirror is transparent by design, the honest alternative to covert mystery shopping. Your team always knows evaluation calls happen, and if a staff member directly asks whether the caller is automated, the caller answers honestly and continues.
Each call is scored the moment it ends. Your full report, recordings included, is typically ready the same day the last call completes, and you can watch progress live in your portal.
Consent is handled through your service agreement, which authorizes evaluation and recording of calls to your own locations. Where recording is not appropriate, we can run transcript-only evaluations.
Cast your callers, and your scored report with recordings and coaching can be in front of your team the same day. Start to finish.
Start your evaluation