A med spa can spend thousands driving a nervous first-timer to pick up the phone, then lose her in the thirty seconds after she asks "how much is Botox?" Call Mirror rings your front desk as those exact callers, scores how each call is handled, and shows you the one or two lines costing you bookings.
Transparent by design. Your team always knows evaluation calls happen. This is the honest alternative to covert mystery shopping, never a trap.
The price shopper is not asking for a number, she is asking for a reason to book. The GLP-1 inquirer wants to feel safe. The nervous first-timer wants reassurance before she wants a quote. Most owners never hear how those calls actually go, so the fixes stay invisible.
Every caller in the med spa library, each a fully realized persona with a backstory and a hidden checklist that tests something specific about how your team handles the phone. This is the complete lineup you can cast, all included with your evaluation:
The full med spa lineup · 24 callers, all included
The same rubric on every call, so a score that moves month over month is real change, not noise. The dimensions that decide a med spa call:
Did the voice make an anxious first-timer feel safe enough to book, or rush her off the line?
Was the injector's expertise conveyed, the reason your pricing is what it is?
Did the team turn "how much?" into a reason to come in, or just read a number and stop?
Was there a clear, confident offer to get her on the calendar, or did the call just end?
Did anyone get her name and number so a missed booking becomes a follow-up, not a dead end?
When she said the place across town was cheaper, did the team hold the line on value?
Pick the med spa personas you want tested, or grab a curated lineup, and tell us the number to call. Two minutes, start to finish.
Our AI callers work through the real questions and objections med spa prospects raise, unscripted, spaced minutes apart. Every call is recorded and you watch each one complete live in your portal.
Each call is scored the moment it ends. When the last one finishes, your report is ready the same day: grades, recordings, findings, and coaching your team can use that week.
Your team always knows evaluation calls happen. Call Mirror is transparent by design, the honest alternative to covert mystery shopping. Knowing any call might count tends to raise the handling of every call, and if a staff member directly asks whether the caller is automated, the caller answers honestly and continues.
Every med spa persona is built on real aesthetics scenarios, from injectables and GLP-1 inquiries to wedding timelines and price shopping, and scored on a med-spa-specific rubric rather than a generic call script.
Each call is scored the moment it ends. Your full report, recordings included, is typically ready the same day the last call completes, and you can watch progress live in your portal.
Consent is handled through your service agreement, which authorizes evaluation and recording of calls to your own locations. Where recording is not appropriate, we can run transcript-only evaluations.
Create your account, cast your callers, and your scored report with recordings and coaching can be in front of your team by the next staff meeting. Same day, start to finish.
Start your evaluation