A patient with a problem will not wait on hold. They hang up and call the next office. Call Mirror rings your front desk as the weekend toothache, the insurance decoder, and the anxious new patient, and scores whether you book them or lose them to the redial.
Transparent by design. Your team always knows evaluation calls happen. This is the honest alternative to covert mystery shopping, never a trap.
A chipped tooth wants to be seen today. An insurance question can end a call before it starts. A new patient is deciding in the first thirty seconds whether you sound like the practice they trust. Most of those calls are never reviewed, so the fixes stay invisible.
Every caller in the dental office library, each a fully realized persona with a backstory and a hidden checklist that tests something specific about how your team handles the phone. This is the complete lineup you can cast, all included with your evaluation:
The full dental office lineup · 14 callers, all included
The same rubric on every call. The dimensions that decide a dental call:
Was a painful patient recognized and offered a same-day path?
Did an insurance question keep the call alive instead of ending it?
Did a nervous new patient feel they had found the right office?
Was there a clear, confident offer to get them on the schedule?
Did anyone get a name and number so a missed booking becomes a callback?
When cost or timing came up, did the team hold the appointment?
Pick the dental office personas you want tested, or grab a curated lineup, and tell us the number to call. Two minutes, start to finish.
Our AI callers work through the real questions and objections dental office prospects raise, unscripted, spaced minutes apart. Every call is recorded and you watch each one complete live in your portal.
Each call is scored the moment it ends. When the last one finishes, your report is ready the same day: grades, recordings, findings, and coaching your team can use that week.
Yes, every persona is built on real dental situations, from same-day emergencies and insurance questions to cosmetic consults, and scored on a dental-specific rubric rather than a generic script.
Yes. Call Mirror is transparent by design, the honest alternative to covert mystery shopping. Your team always knows evaluation calls happen, and if a staff member directly asks whether the caller is automated, the caller answers honestly and continues.
Each call is scored the moment it ends. Your full report, recordings included, is typically ready the same day the last call completes, and you can watch progress live in your portal.
Consent is handled through your service agreement, which authorizes evaluation and recording of calls to your own locations. Where recording is not appropriate, we can run transcript-only evaluations.
Cast your callers, and your scored report with recordings and coaching is ready the same day. Start to finish.
Start your evaluation