A new puppy parent is choosing a clinic for life. An emergency caller is panicked. A quality-of-life call is heartbreaking and delicate. Call Mirror rings your clinic as those exact callers and scores whether your team reassures, triages, and books.
Transparent by design. Your team always knows evaluation calls happen. This is the honest alternative to covert mystery shopping, never a trap.
A new client is deciding whether your clinic feels caring and capable. An emergency needs fast triage. A second-opinion seeker needs trust. Most of those calls are never heard by the practice, so the lost new clients stay invisible.
Every caller in the clinic library, each a fully realized persona with a backstory and a hidden checklist that tests something specific about how your team handles the phone. This is the complete lineup you can cast, all included with your evaluation:
The full clinic lineup · 14 callers, all included
The same rubric on every call. The dimensions that decide a veterinary call:
Did a worried owner feel cared for?
Was an emergency recognized and handled fast?
Were hard, emotional calls handled with care?
Was there a clear path to get the pet seen?
Did anyone capture details so a missed new client becomes a callback?
Were cost and options handled honestly?
Pick the clinic personas you want tested, or grab a curated lineup, and tell us the number to call. Two minutes, start to finish.
Our AI callers work through the real questions and objections clinic prospects raise, unscripted, spaced minutes apart. Every call is recorded and you watch each one complete live in your portal.
Each call is scored the moment it ends. When the last one finishes, your report is ready the same day: grades, recordings, findings, and coaching your team can use that week.
Yes, every persona is built on real pet-owner scenarios, from new clients to emergencies and end-of-life calls, and scored on a veterinary-specific rubric that weights empathy.
Yes. Call Mirror is transparent by design, the honest alternative to covert mystery shopping. Your team always knows evaluation calls happen, and if a staff member directly asks whether the caller is automated, the caller answers honestly and continues.
Each call is scored the moment it ends. Your full report, recordings included, is typically ready the same day the last call completes, and you can watch progress live in your portal.
Consent is handled through your service agreement, which authorizes evaluation and recording of calls to your own locations. Where recording is not appropriate, we can run transcript-only evaluations.
Cast your callers, and your scored report with recordings and coaching is ready the same day. Start to finish.
Start your evaluation