Water, fire, mold. A property owner in crisis calls whoever picks up and sounds capable. Call Mirror rings your line as the active flood, the claims navigator, and the scope skeptic, and scores whether you win the job in the first minute.
Transparent by design. Your team always knows evaluation calls happen. This is the honest alternative to covert mystery shopping, never a trap.
An active-loss caller is panicked and picking the first competent voice. A claims navigator needs guidance through insurance. A scope skeptic needs trust. The company that answers with calm authority and mobilizes wins a large job, and most of those calls are never heard by leadership.
Every caller in the restoration company library, each a fully realized persona with a backstory and a hidden checklist that tests something specific about how your team handles the phone. This is the complete lineup you can cast, all included with your evaluation:
The full restoration company lineup · 12 callers, all included
The same rubric on every call. The dimensions that decide a restoration call:
Was a panicked caller met with calm authority and a plan to mobilize?
Was the insurance process explained clearly and honestly?
Did an overwhelmed owner feel handled?
Was there a clear commitment to respond?
Did anyone capture details so a missed call becomes a callback?
Was scope handled honestly, without scare tactics?
Pick the restoration company personas you want tested, or grab a curated lineup, and tell us the number to call. Two minutes, start to finish.
Our AI callers work through the real questions and objections restoration company prospects raise, unscripted, spaced minutes apart. Every call is recorded and you watch each one complete live in your portal.
Each call is scored the moment it ends. When the last one finishes, your report is ready the same day: grades, recordings, findings, and coaching your team can use that week.
Yes, every persona is built on real loss scenarios across water, fire, and mold, including claims navigation, and scored on a restoration-specific rubric with an Emergency Command dimension.
Yes. Call Mirror is transparent by design, the honest alternative to covert mystery shopping. Your team always knows evaluation calls happen, and if a staff member directly asks whether the caller is automated, the caller answers honestly and continues.
Each call is scored the moment it ends. Your full report, recordings included, is typically ready the same day the last call completes, and you can watch progress live in your portal.
Consent is handled through your service agreement, which authorizes evaluation and recording of calls to your own locations. Where recording is not appropriate, we can run transcript-only evaluations.
Cast your callers, and your scored report with recordings and coaching is ready the same day. Start to finish.
Start your evaluation