A sick-today caller needs triage. A privacy probe tests whether your desk protects patient information. A new patient decides in thirty seconds whether to book. Call Mirror rings your practice as those exact callers and scores how each is handled.
Transparent by design. Your team always knows evaluation calls happen. This is the honest alternative to covert mystery shopping, never a trap.
The patient who needs to be seen today will call elsewhere if your desk cannot triage. The caller asking about someone else is a HIPAA test in disguise. A new patient hears your whole practice in the first exchange. Most of those calls are never heard by leadership.
Every caller in the practice library, each a fully realized persona with a backstory and a hidden checklist that tests something specific about how your team handles the phone. This is the complete lineup you can cast, all included with your evaluation:
The full practice lineup · 13 callers, all included
The same rubric on every call. The dimensions that decide a medical call:
Did the desk protect patient information and refuse gracefully?
Was urgency read and same-day access offered when appropriate?
Did an anxious patient feel cared for, not processed?
Was there a clear path to get the patient scheduled?
Did anyone capture details so a missed new patient becomes a callback?
Were clinical questions handled or routed correctly?
Pick the practice personas you want tested, or grab a curated lineup, and tell us the number to call. Two minutes, start to finish.
Our AI callers work through the real questions and objections practice prospects raise, unscripted, spaced minutes apart. Every call is recorded and you watch each one complete live in your portal.
Each call is scored the moment it ends. When the last one finishes, your report is ready the same day: grades, recordings, findings, and coaching your team can use that week.
Yes. The privacy probe persona specifically tests whether your desk protects patient information and refuses inappropriate requests gracefully, scored as its own dimension.
Yes. Call Mirror is transparent by design, the honest alternative to covert mystery shopping. Your team always knows evaluation calls happen, and if a staff member directly asks whether the caller is automated, the caller answers honestly and continues.
Each call is scored the moment it ends. Your full report, recordings included, is typically ready the same day the last call completes, and you can watch progress live in your portal.
Consent is handled through your service agreement, which authorizes evaluation and recording of calls to your own locations. Where recording is not appropriate, we can run transcript-only evaluations.
Cast your callers, and your scored report with recordings and coaching is ready the same day. Start to finish.
Start your evaluation