A daughter calling about her father is scared and comparing agencies. A hospital discharge is a scramble against the clock. Call Mirror rings your agency as those exact callers and scores whether your intake reassures, informs, and starts care.
Transparent by design. Your team always knows evaluation calls happen. This is the honest alternative to covert mystery shopping, never a trap.
The worried daughter picks the agency that sounds warm and capable. A discharge caller needs speed and clarity. A caregiver vetter is checking whether you can be trusted with a loved one. Most of those calls are never heard by leadership, so the fixes stay invisible.
Every caller in the agency library, each a fully realized persona with a backstory and a hidden checklist that tests something specific about how your team handles the phone. This is the complete lineup you can cast, all included with your evaluation:
The full agency lineup · 12 callers, all included
The same rubric on every call. The dimensions that decide a home-health call:
Did a scared family member feel heard and calmed?
Was an urgent discharge handled fast and clearly?
Did the agency earn trust with a family vetting care?
Was there a clear path to start an assessment or care?
Did anyone capture details so a missed call becomes a callback?
Were coverage and expectations handled truthfully?
Pick the agency personas you want tested, or grab a curated lineup, and tell us the number to call. Two minutes, start to finish.
Our AI callers work through the real questions and objections agency prospects raise, unscripted, spaced minutes apart. Every call is recorded and you watch each one complete live in your portal.
Each call is scored the moment it ends. When the last one finishes, your report is ready the same day: grades, recordings, findings, and coaching your team can use that week.
Yes, every persona is built on real family and discharge scenarios, and scored on a home-health-specific rubric that weights empathy and clarity.
Yes. Call Mirror is transparent by design, the honest alternative to covert mystery shopping. Your team always knows evaluation calls happen, and if a staff member directly asks whether the caller is automated, the caller answers honestly and continues.
Each call is scored the moment it ends. Your full report, recordings included, is typically ready the same day the last call completes, and you can watch progress live in your portal.
Consent is handled through your service agreement, which authorizes evaluation and recording of calls to your own locations. Where recording is not appropriate, we can run transcript-only evaluations.
Cast your callers, and your scored report with recordings and coaching is ready the same day. Start to finish.
Start your evaluation