The number is the easy part. Earning the switch is the whole call. Call Mirror rings your agency as rate shoppers, claim callers, and retention risks, and scores whether your team wins the business or becomes the quote they forget.
Transparent by design. Your team always knows evaluation calls happen. This is the honest alternative to covert mystery shopping, never a trap.
A rate shopper has already heard two numbers. A worried claimant needs to feel handled. A cancel-threat wants a reason to stay. The agencies that win are the ones whose phones turn a quote into a bind, and most owners never hear how those calls really go.
Every caller in the agency library, each a fully realized persona with a backstory and a hidden checklist that tests something specific about how your team handles the phone. This is the complete lineup you can cast, all included with your evaluation:
The full agency lineup · 13 callers, all included
The same rubric on every call. The dimensions that decide an agency call:
Did the team give a reason to switch beyond the number?
Were coverage promises handled honestly, without over-guaranteeing?
Did a worried claimant feel handled and calm?
Was there a clear push to bind or set the follow-up?
When the caller threatened to leave, did the team hold the relationship?
Did anyone capture contact details so a quote becomes a follow-up?
Pick the agency personas you want tested, or grab a curated lineup, and tell us the number to call. Two minutes, start to finish.
Our AI callers work through the real questions and objections agency prospects raise, unscripted, spaced minutes apart. Every call is recorded and you watch each one complete live in your portal.
Each call is scored the moment it ends. When the last one finishes, your report is ready the same day: grades, recordings, findings, and coaching your team can use that week.
Every persona is built on real agency scenarios, from rate shopping and claims to retention and compliance edge cases like the guarantee fisher, and scored on an insurance-specific rubric.
Yes. Call Mirror is transparent by design, the honest alternative to covert mystery shopping. Your team always knows evaluation calls happen, and if a staff member directly asks whether the caller is automated, the caller answers honestly and continues.
Each call is scored the moment it ends. Your full report, recordings included, is typically ready the same day the last call completes, and you can watch progress live in your portal.
Consent is handled through your service agreement, which authorizes evaluation and recording of calls to your own locations. Where recording is not appropriate, we can run transcript-only evaluations.
Cast your callers, and your scored report with recordings and coaching is ready the same day. Start to finish.
Start your evaluation