A missing order, a cancellation you could save, a customer demanding a supervisor. Call Mirror rings your support line as those exact callers and scores whether your team resolves, retains, and represents the brand.
Transparent by design. Your team always knows evaluation calls happen. This is the honest alternative to covert mystery shopping, never a trap.
A frustrated customer decides whether to stay based on one interaction. A persuadable cancellation can be saved by the right response. A supervisor demand tests composure. Most of those calls are never reviewed against a consistent standard, so coaching stays guesswork.
Every caller in the support line library, each a fully realized persona with a backstory and a hidden checklist that tests something specific about how your team handles the phone. This is the complete lineup you can cast, all included with your evaluation:
The full support line lineup · 12 callers, all included
The same rubric on every call. The dimensions that decide a support call:
Did the team take ownership and actually solve the problem?
Was a frustrated customer heard and calmed?
Was a save opportunity recognized and acted on?
Did the rep stay professional under pressure?
Was the information correct and the policy applied fairly?
Did the call reflect well on the company?
Pick the support line personas you want tested, or grab a curated lineup, and tell us the number to call. Two minutes, start to finish.
Our AI callers work through the real questions and objections support line prospects raise, unscripted, spaced minutes apart. Every call is recorded and you watch each one complete live in your portal.
Each call is scored the moment it ends. When the last one finishes, your report is ready the same day: grades, recordings, findings, and coaching your team can use that week.
Yes, Call Mirror ships personas from routine issues to angry escalations and save opportunities, scored on a support-specific rubric so coaching is based on evidence, not spot checks.
Yes. Call Mirror is transparent by design, the honest alternative to covert mystery shopping. Your team always knows evaluation calls happen, and if a staff member directly asks whether the caller is automated, the caller answers honestly and continues.
Each call is scored the moment it ends. Your full report, recordings included, is typically ready the same day the last call completes, and you can watch progress live in your portal.
Consent is handled through your service agreement, which authorizes evaluation and recording of calls to your own locations. Where recording is not appropriate, we can run transcript-only evaluations.
Cast your callers, and your scored report with recordings and coaching is ready the same day. Start to finish.
Start your evaluation