A serious researcher is comparing surgeons on trust and credibility. A safety-first caller is doing diligence. A revision seeker is nervous and skeptical. Call Mirror rings your practice as those exact callers and scores whether your team earns the consultation.
Transparent by design. Your team always knows evaluation calls happen. This is the honest alternative to covert mystery shopping, never a trap.
Prospective patients research heavily and choose on confidence. The call is where credibility, warmth, and honest guidance either build trust or send them elsewhere. A single booked consult can be a five-figure case, and most of those calls are never heard by the practice.
Every caller in the practice library, each a fully realized persona with a backstory and a hidden checklist that tests something specific about how your team handles the phone. This is the complete lineup you can cast, all included with your evaluation:
The full practice lineup · 16 callers, all included
The same rubric on every call. The dimensions that decide a plastic surgery call:
Was the surgeon's expertise conveyed and trust built?
Did a nervous caller feel safe and heard?
Were safety and expectations handled truthfully, not oversold?
Was there a clear, confident path to the consultation?
Did anyone capture details so a missed consult becomes a follow-up?
Were affordability questions handled with value, not pressure?
Pick the practice personas you want tested, or grab a curated lineup, and tell us the number to call. Two minutes, start to finish.
Our AI callers work through the real questions and objections practice prospects raise, unscripted, spaced minutes apart. Every call is recorded and you watch each one complete live in your portal.
Each call is scored the moment it ends. When the last one finishes, your report is ready the same day: grades, recordings, findings, and coaching your team can use that week.
Yes, every persona is built on real prospective-patient scenarios, from safety diligence to revisions, and scored on a plastic-surgery-specific rubric.
Yes. Call Mirror is transparent by design, the honest alternative to covert mystery shopping. Your team always knows evaluation calls happen, and if a staff member directly asks whether the caller is automated, the caller answers honestly and continues.
Each call is scored the moment it ends. Your full report, recordings included, is typically ready the same day the last call completes, and you can watch progress live in your portal.
Consent is handled through your service agreement, which authorizes evaluation and recording of calls to your own locations. Where recording is not appropriate, we can run transcript-only evaluations.
Cast your callers, and your scored report with recordings and coaching is ready the same day. Start to finish.
Start your evaluation